Application Hosting

HealthWare Corporation provides online access to the HealthWare suite of products as well as an over the Internet variety of other applications and services. This is the latest way to enjoy the benefits of HealthWare and to work efficiently.

By offering our applications to you via the Internet or by private leased data circuit, HWC helps you take advantage of one of the best healthcare information management packages available on the market today while helping you control costs. Since your data resides in our data center you do not have to worry about purchasing expensive server systems, extra data storage and backup systems, and hiring costly information systems administrators. HealthWare Corporation will become part of your MIS staff and provide you with all of our expertise. Since you only need minimal software and hardware at your location your initial cost of deploying a full Windows and Web-based system is drastically lower. And you don't have to be concerned that your equipment or staff will become obsolete.

You will access these services via an encrypted Internet connection or a private leased data circuit. Depending on the service you have selected, you have access to the full range of HealthWare applications including our advanced Decision Support applications. By performing your billing and clinical data collection services online you effectively outsource a major portion of our Information Technology. You can also become a part of HWC's online community which offers discussion groups for various healthcare topics.

If you do not want to outsource all of the services, consider putting a system in-house for some of the functions and outsourcing others. You get to choose what selection of options makes the most sense. You can even start out online and move the system in-house later or start in-house and move to online service without losing any information you have entered and without retraining.

Clinical Consulting

HealthWare works with many Clinincal Consultants regularly and will be happy to recommend the right consultant for your needs.

Technical Consulting

Many organizations can benefit from not only the products we offer, but also from our expertise and experience, which will help to further automate their business processes. HealthWare Corporation assists customers by taking the time to assess their technological needs and offer cost-effective solutions. Our consulting services are designed to help you get the most out of your investment in information technology. The ability to take full advantage of the power of information systems is a prerequisite for success, and we want to help our clients succeed.

HealthWare Corporation is a Microsoft Certified Partner and our experienced staff includes Microsoft Certified Professionals and Engineers. This means that our staff has access to the latest technologies available and has expertise in building solutions with these technologies. Our services include assistance with all phases of a project including needs assessment, design and scheduling, implementation, training and maintenance. Many of our services can be provided on site as well as remotely and can assist you with an immediate need or help you plan and implement your long-term strategies.

Support

The ongoing support of any software application should be given careful consideration. Sometimes you just cannot afford to wait if you have questions. At HealthWare Corporation, we are proud of our support team – they are some of the best in the business! Our Support Option Packages are designed to give you a maximum coverage per price ratio. HealthWare offers both online and telephone support services.

Our online support services provide web based incident submission and tracking. Use this feature to submit a new incident, add additional information to an existing incident and keep track of the status of any previously submitted incidents.

In addition you can use the online site to check frequently asked questions, view important news about HealthWare, download the latest service packs, check schedules for and view online webcasts, access online educational materials and more.

To utilize our telephone support, simply call the provided support number at any time. With the exception of extremely busy periods, you will reach a support technician directly. If you do reach an automated attendant, state the nature of your question or problem and a support technician will return your call as soon as possible. We try to respond to all priority calls on the same day and all standard support calls within 48 hours.

Training

Training is an integral part of the implementation of any new system. You need your employees to be well versed in the use of HealthWare to ensure the highest possible return on your investment. We are committed to providing the best training for your staff, which will include ongoing training as well as initial training during HealthWare implementation.

Through our experience in setting up and installing HealthWare with new clients we have discovered that a healthy investment in training at the start of using HealthWare prevents costly problems and inefficiencies down the road. In this case, “What you don’t know,” CAN hurt you.

HealthWare has designed customizable training programs to better serve your needs. Through on-site training, remote training, on-line video training and other methods, HealthWare insures that your agency will get the most out of our products.